Refund & Return Policy
1. Return Eligibility
Due to the sensitive nature of fragrance products, we only accept returns or exchanges in specific situations:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product packaging is significantly damaged.
To be eligible for a return, the product must meet the following criteria:
- Be unused and in its original packaging.
- Be reported within 24 hours of receiving the order.
2. Non-Returnable Items
We do not accept returns in the following cases:
- The product has been used or opened.
- The request is made after 24 hours of delivery.
- The damage is caused by customer mishandling.
- Change of mind after purchase.
3. Reporting an Issue
If you receive a damaged or incorrect product, please contact us immediately with the following information:
- Order number
- Photos or video of the product and defect
- Description of the issue
You can contact our concierge directly:
Phone / WhatsApp: 01348181212
Email: support@khanfragrance.com
4. Replacement Process
After reviewing your request and if the issue is verified, we will:
- Arrange a replacement of the product, or
- Provide a refund if a replacement is not available.
The replacement process may take 2–3 business days depending on location and courier availability.
5. Refund Process
If a refund is approved:
- Refunds will be processed through the original payment method when possible.
- For Cash on Delivery orders, refunds may be processed through mobile banking (bKash/Nagad) or bank transfer.
- Refund processing time may take 8–10 business days after approval.
6. Shipping Costs for Returns
If the return is due to our mistake (wrong or damaged product), Khan Fragrance will cover the return shipping cost.
If the return request does not meet our return conditions, the customer may be responsible for any shipping costs.
7. Policy Updates
Khan Fragrance reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page.
8. Contact Information
If you have any questions regarding our Refund & Return Policy, please contact our concierge team:
- Phone / WhatsApp: +880 1348181212
- Email: support@khanfragrance.com
- Official Facebook: Khan Fragrance Official
- Concierge & Customer Support: Dhaka, Bangladesh